Comprehensive delivery support solutions
With industry-leading response times and real-time issue resolution, our on-demand delivery support ensures your deliveries are always in safe hands.
Keep your deliveries
on track
24/7 back-end support
Around the clock delivery support coverage to handle any issue without any delays.
Instant response times
Receive fast, reliable on-demand delivery support with a first response time under one minute via chat.
Proactive issue management
Automated tracking, reroutes, and refunds ensure smooth delivery operations without delays.
1000+
Hours saved every month thanks to fast issue resolution
<1min
Support response time
30%
Reduction in internal support costs
End-to-end support
24/7 availability
Rely on constant, round-the-clock delivery support solutions to address any delivery-related issues as they arise.
Hands-free resolution
Our team handles all the back-and-forth with delivery service providers, saving you valuable time and resources.
Proactive issue resolution
Whether a delivery is canceled or delayed, we automatically handle reroutes or refunds, ensuring smooth operations.
Fast & efficient service
Resolution time
Delivery issues are resolved within minutes, minimizing disruption to your operations.
First response time
Chat support responds in under one minute, giving you immediate assistance when needed.
Resource management
Cost efficiency
Save on resources and costs by letting our team handle contracts, delivery issues, and rerouting orders without needing additional staff.
Delivery tracking
We manage real-time tracking of deliveries, so you can focus on running your business without worrying about logistics.
Why choose Burq?
Let Burq handle delivery management with on-demand delivery support that resolves issues quickly and seamlessly. Save time and resources while ensuring smooth, disruption-free operations.
Save time and resources while Burq handles the busy work of managing delivery details.
With quick response and resolution times, delivery disruptions are addressed immediately.
Never worry about missed or delayed deliveries with automated reroutes and refunds.
Ready for stress free delivery support
solutions?
Recent articles
Read our take on all things on-demand delivery,
including what it takes to deliver more.
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Industry
How to Expand Your Delivery Reach Without Breaking the Bank
Expanding delivery reach doesn’t have to mean rising costs—by optimizing routes, leveraging third-party networks, and reducing inefficiencies, businesses can scale smarter while keeping expenses under control.
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Industry
The Metrics That Matter: How to Track Delivery Performance
Tracking the right delivery performance metrics—like on-time delivery, cost per delivery, and customer satisfaction—helps businesses optimize last-mile logistics, reduce costs, and improve the customer experience.
Grocery
NGA Show 2025 Recap: What’s Next for Grocery Retailers?
At NGA Show 2025, we saw firsthand how grocery retailers are prioritizing customer experience, profitability, and practical technology solutions that seamlessly integrate into their operations.